Frequently Asked Questions (FAQs)

• We are karachi based store and we provide delivery services to all major cities across Pakistan, including Karachi, Lahore, Islamabad, and more.

• Shipping times may vary depending on your location, but typically orders are processed and shipped within 20-25 business days. For more accurate estimates, please refer to our shipping policy or customer support.

We accept online bank transfer, Easypaisa, and JazzCash. For Karachi, a cash advance at our factory or a self-pickup option is also available after final payment. For outstation orders, a minimum 50% advance payment is required to process the order and the rest after completing the order before delivery.

Absolutely! We prioritize safety and durability in all our products. Our kids’ furniture items are made from high-quality materials and meet safety standards to ensure your child’s well-being.

We offers a range of pre-designed furniture pieces. However, if you have specific customization requests, feel free to reach out to our customer service team, and we’ll do our best to accommodate your needs.

• You can reach our customer support team via email at —-, by phone at 03110233063, or through our website’s live chat feature during business hours. We’re here to help with any questions or concerns you may have!

You can place an order by visiting our website, calling us at 0302-2179305, or messaging us on WhatsApp. For custom orders, share your room dimensions, preferred colours, and any design references, and our team will guide you from there.

Furniture is delivered partially disassembled for safe transport and reassembled on delivery in Karachi. For other cities, we provide assembly guidance where needed.

Currently we ship within Pakistan only. However, if you are an overseas Pakistani looking to send furniture to family in Pakistan, our team can coordinate delivery to the Pakistani address. Contact us to discuss your requirements.

The Kids Collection has been crafting children’s furniture in Karachi for over 20 years. We are a specialist kids furniture brand — not a general furniture store — meaning every design and material choice is made with children’s safety, comfort, and imagination in mind.